Dianne oversees the company's Customer Service Department including the leads management division for the company, this is where all incoming leads, including phone, email, and walk-in customers are followed up with to make sure they recieved the service and information they were inquiring about. She joined the company in July 1996.
Along with her supervising duties, and department reporting Dianne helps with the web site, adds new agents photos and profiles to our website and others, and updates the information when needed, takes photos of the sales meeting and other events, helps with advertising, manages virtual tour memberships, coordinates the featured properties.
Dianne believes that the customer service department is another reason why our buyers and sellers are getting better than expected services and why our agents are among the top agents in Tarrant County.
A native of Milwaukee, Wisconsin, Dianne moved to Texas in 1976. She has a degree in library science and worked for the Austin Public Library for 15 years. Prior to joining CENTURY 21 Mike Bowman, Inc. and relocating to the Dallas-Fort Worth metroplex, she was a REALTOR® in San Antonio.
What is the Leads Management System?
When buyers are looking to purchase a home they locate a real estate firm that has the best product and services available. With our exclusive technology, agents and leads management assistants can assist and stay in touch with customers and clients easier than ever before. Because most buyers are not ready to purchase immediately, the leads management contact system can schedule touch follow-up at appropriate intervals depending on the time frame of the buyer. And of course we change our follow-up schedule when the needs or situation of our customers change.
The customer service department also offers other services that keeps buyers working with our agents. The technology provides easy screens that allow the leads manager and the agent to share and add pertinent customer information.
Phone calls, texts and emails keep the lines of communications open between the buyer and the leads manager until the customer is ready to purchase. Agents may sign-up buyers to receive the latest property to come onto the market in their area of choice and price range. With our technology our agents sell more homes faster than ever before. When a seller wants to sell a property, he locates the agent and company that has the most buyers. By registering our buyer calls and following up on them, our agents have the support they need to work with many buyers who maybe interested in our sellers homes. In fact our technology allows our agents and leads management assistants to contact hundreds of potential buyers a week, maximizing your homes exposure.
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