Dianne VanderWeel
Customer Service Supervisor

Dianne VanderWeel is the Customer Service Supervisor for CENTURY 21 Mike Bowman, Inc. She oversees the company's Customer Service Department including the leads management division for the company and Lending Tree.  She joined the company in July 1996.

Dianne compiles MLS statistics on the company and agent market share into reports. She creates listing presentations that describe the company's services and where the company stands in the market place. Dianne helps with the web site, adds new agents to the website, and updates information, helps with advertising, handles Just Listed/Just Sold cards for the agents, gives technical assistance, manages the virtual tour memberships, coordinates the featured properties and agents in rotation, troubleshoots website problems, puts the open houses on the website and updates the company calendar and the awards pages, process and prints presentations the M.O.R.E. program and prospective new builders.

Dianne believes that the customer service department is another reason why our buyers and sellers are getting better than expected services and why our agents are among the top agents in Tarrant County.

A native of Milwaukee, Wisconsin, Dianne moved to Texas in 1976. She received a degree in library science and worked for the Austin Public Library for 15 years. Prior to joining CENTURY 21 Mike Bowman, Inc. and relocating to the Dallas-Fort Worth metroplex, she was a REALTOR® in San Antonio.

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What is the Leads Management System?
When buyers are looking to purchase a home they locate a real estate firm that has the best product and services available. With our exclusive technology, agents and leads management assistants can match buyers to other comparable homes in their price range faster and easier than ever before. Because most buyers are not ready to purchase immediately, the leads management contact system develops a strategic marketing follow up plan that keep A (buyers that buy within 30-45 days), and B (buyers that buy in 45-90 days) and C (buyers that buy in 90-120 days) that keep A, B, and C buyers by automatically sending to the buyers continuous updates of available properties in the buyers price range.

The customer service department also offers other services that keeps buyers working with our agents. The technology provides easy screens that assist in the pre-qualifying process, the current market analysis, the showing appointment and relocation services.

Automatic memos and letters keep lines of communications open between the buyer and agent until the customer is ready to purchase. With this new technology, exposing buyers to the right properties and services is a strategy to selling them a home. And with our technology our agents will sell more homes faster than ever before. When a seller wants to sell a property, the seller locates the agent and company that has many buyers interested in their home. By registering our buyer calls and follow up, our agents will begin to find many buyers who can purchase the sellers home from our 30,000 plus customer database. In fact our technology allows our agents and leads management assistants to contact over 500 potential buyers a week, maximizing your homes exposure.

What is the Seller Feedback System?
Sellers always want to know why their property has not sold and what customers are saying about their home. In the past providing feedback to the seller has been difficult to obtain. Many agents can spend a lot of dollars in unproductive time searching for the answers. With exclusive feedback technology used by our customer service department, not only will the seller and agent know what other professional agents and buyers are saying about your home, the feedback coordinator will even graph and rank the showing agents and buyers remarks. Through a partnership the listing agent and company are empowered with the knowledge to keep the marketing of the listing on track for a successful sale.

Sellers receive a monthly progress report which will include a cover letter, comment page, graph and overall property ranking based on price, condition and location. The report assists the agent and the seller to better determine the homes strengths and weakness. The agent can market the home easier because the agent has the information to validate their recommendations.

Because our agents can decrease the list to contract timeframe, our sellers are more willing to listen and act by providing them with accurate feedback information. Most importantly the feedback technology empowers our agents and company to professionally assist all outside agents who contact our firm enhancing the process by all parties involved. The primary function of each of these departments, is to assist and support our agents, buyers and sellers. Delivering services better than expected.