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Katy Gratzke is the HUD and Multiple
Listing Service Coordinator. She joined the company in 1993 as
a communications coordinator and was promoted to back office manager.
In this role, she is responsible for all production data entry
and reports for the company and agents.
A native of Fort Worth, Katy and her husband
live in Euless with their son. Katy is a valued member of our
team.
Katy is always ready to help agents with
the details and paperwork of the real estate transaction. Her
responsibilities include entering all listings, sales, property
information changes, computing CDA (Cash Disbursement Authorization)
and maintaining up-to-date file systems for all agent and company
transactions. Her extraordinary service to the agents and the
company make all our jobs much easier and move productive. The
back office technology enables Katy to perform many tasks for
the agents and company.
Back Office Listing Manager
The listing manager automatically
merges important information to the front office (receptionist),
the customer service department, and the back office production
department eliminating the need for multiple software packages.
This technology helps Katy by centralizing the company listings
making it possible not only to track and report listing inventory
information; but also provides quality service for each listing.
The technology tracks the status of a listing from active all
the way to closing of the listing and makes it possible for other
users to expose the entire listing inventory to a broader number
of potential buyers.
By providing this new technology the company
can provide better and quicker service to the agent, the client,
and the customer while building a bridge for the entire office
to become more productive and more profitable.
Sales Contract
Katy processes all sales contracts into the back office production
system. Each sale is broken down as to the commission division
between company and agents. The technology automatically figures
the division of the commission for each agent and prints a Cash
Disbursement Authorization. This form is either emailed or faxed
to the title company for the property closing. The agent then
received their check upon closing the property at the title company.
The front office is automatically updated upon the pending sale
and the closing making the information flow accurately at all
times. This technology keeps the front office, customer service
department, and back office up to date with current information
on all sales and listing.
Housing and Urban Development (HUD)
Our company is the broad listing broker for HUD in four counties.Each
week Katy's department receives foreclosure properties and they
have to be processed by entering the information into the Multiple
List Service so that the Real Estate community can better serve
their buyers and HUD. Getting this information through the Multiple
Listing Service properties are sold faster and more efficiently.
After the buyer decides on the purchase of a property the agent
will help them bid for the property online making the whole foreclosure
process much easier and faster from listing to sales contract.
Any Real Estate agent can help the buyer in the purchase of a
HUD foreclosure property.
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