Anne Larabee
Leads Manager / Lending Tree Department

Anne Larabee a Leads Manager in the Customer Service department for CENTURY 21 Mike Bowman, Inc. Anne works with our incoming customers from Lending Tree, keeping in touch with them until they are ready to be assisted by one of our Lending Tree Certified Agents. 

The Leads management system not only tracks buyer and seller calls for our agents, but also provides a compact management system making it possible for the agent and Anne to follow up with each customer.

The leads management system is designed around a philosophy of how to provide better than expected services to our agents and the customer. Because our leads management system is a work flow program, all calls that are registered from the front desk are automatically routed to the customer service department for quality assurance follow up. The system includes automatic "comparables" making it easy for her to service the customer based on their specific real estate needs; therefore saving the agent time to work with hot buyers and sellers.

Our leads management system also features a contact management system allowing her to continue to follow up on leads for the agents for their future business. That is why our agents are among the top agents in Tarrant County.

The philosophy behind leads management is better than expected service for the agent and the customer. Assisting the agents, Anne ensures that the customer is better educated about all the services we have to offer. It is our hope that the customer will choose one or more of the four levels of services. By providing these customer services the agent increases the odds that the client will sell or buy a home from them.

Buying or selling a home is a process, not an event, that happens overnight and it is not unusual for Anne and the Leads Management team to establish a working relationship with our agents customers that lasts a year or more. During this time, Anne ensures that the customer has all the up to date information that will be helpful to them when they are ready to buy or sell.

Agents are constantly informed of the progress of their customer and when the sellers are ready to sell their home or buyers are ready to purchase a new home the agent starts working with motivated customers. Our office is a busy office, but our customers always come first.

Being in sales I understand it usually works out that the people most eager to get things rolling unfortunately do not have the credit to do so....  I assure you I have not contacted any other real estate offices and due to your awesome follow-up I will be using you to help me located a home if my lending comes through.  Once again I appreciate you and I will hopefully be able to pursue my house hunting soon.
  - Kelsi