Dianne oversees the company's Customer Service Department including the leads management division for the company, this is where all incoming leads, including phone, email, and walk-in customers are followed up with to make sure they recieved the service and information they were inquiring about. She joined the company in July 1996.
Along with her supervising duties, and department reporting Dianne updates the listing presentation that describes the company's services and where the company stands in the market place. Dianne helps with the web site, adds new agents to the website, and updates information, helps with advertising, handles Just Listed/Just Sold cards for the agents, gives technical assistance, manages the virtual tour memberships, coordinates the featured properties, troubleshoots website problems, puts the open houses and featured properties on the website and updates the awards pages, processes and prints presentations for the M.O.R.E. program and prospective new builders.
Dianne believes that the customer service department is another reason why our buyers and sellers are getting better than expected services and why our agents are among the top agents in Tarrant County.
A native of Milwaukee, Wisconsin, Dianne moved to Texas in 1976. She has a degree in library science and worked for the Austin Public Library for 15 years. Prior to joining CENTURY 21 Mike Bowman, Inc. and relocating to the Dallas-Fort Worth metroplex, she was a REALTOR® in San Antonio.
What is the Leads Management System?
When buyers are looking to purchase a home they locate a real estate firm that has the best product and services available. With our exclusive technology, agents and leads management assistants can assist and stay in touch with customers and clients easier than ever before. Because most buyers are not ready to purchase immediately, the leads management contact system can schedule touch follow-up at appropriate intervals depending on the time frame of the buyer. And of course we change our follow-up schedule when the needs or situation of our customers change.
The customer service department also offers other services that keeps buyers working with our agents. The technology provides easy screens that allow the leads manager and the agent to share and add pertinent customer information.
Phone calls and emails keep lines of communications open between the buyer and the leads manager until the customer is ready to purchase. Agents may sign-up buyers to receive the latest property to come onto the market in their area of choice and price range. With our technology our agents will sell more homes faster than ever before. When a seller wants to sell a property, he locates the agent and company that has the most buyers. By registering our buyer calls and following up on them, our agents have the support they need to work with many buyers who maybe interested in our sellers homes. In fact our technology allows our agents and leads management assistants to contact hundreds of potential buyers a week, maximizing your homes exposure.
What is the Seller Feedback System?
Sellers always want to know why their property has not sold and what customers are saying about their home. In the past providing feedback to the seller has been difficult to obtain. Many agents can spend a lot of dollars in unproductive time searching for the answers. With exclusive feedback technology used by our customer service department, not only will the seller and agent know what other professional agents and buyers are saying about your home, the feedback coordinator will rank the showing agents and buyers remarks. Through a partnership the listing agent and company are empowered with the knowledge to keep the marketing of the listing on track for a successful sale.
Sellers can access their showing appointments and gathered feedback online 24/7. Property is evaluated on price, condition and location. This feedback assists the agent and the seller to better determine the homes strengths and weakness. The agent can market the home easier because the agent and seller have the information to make any necessary changes.
Because our agents can decrease the list to contract timeframe, our sellers are more willing to listen and act by providing them with accurate feedback information. Most importantly the feedback technology empowers our agents and company to professionally assist all outside agents who contact our firm enhancing the process by all parties involved. The primary function of each of these departments, is to assist and support our agents, buyers and sellers.
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